NewAsk Lumen: answers in plain English

Lumen turns raw product events into clear answers. Funnels, retention and AI insights for startups that want to grow on purpose, not by guesswork.

Free up to 1M events a month. No credit card needed.

Powering product decisions at 2,400+ fast moving teams

  • Quillbase
  • Fernway
  • paperlane
  • Tidewell
  • Mosaiq
  • Northpine
  • hexaloop.
  • BRIGHTLOOM
Lumen dashboard showing monthly recurring revenue of 24,560 dollars, 8,402 active users, a 2.3 percent churn rate, revenue and active user charts, and a recent activity feed.
Four tools, one workspace

Find the signal in minutes, not quarters.

Everything a product team needs to understand behaviour, from the first click to the renewal. No SQL marathons, no tagging sprints.

01Funnels

See exactly where users drop off.

Build any funnel in seconds by clicking through real events. Lumen highlights the step that leaks the most and shows who fell out.

  • Break down by plan, country or campaign
  • Time to convert for every step
02Retention

Know who comes back, and why.

Cohort grids that update in real time. Compare any two releases side by side and see which features keep people around past week four.

  • Daily, weekly or monthly cohorts
  • Retention curves by feature used
03Live events

Watch your product breathe, live.

Every signup, click and upgrade streams in under a second. Ship a feature at 10am and know by 10:05 whether anyone found it.

  • Sub second ingestion, globally
  • Filter the stream by any property
04Ask Lumen

Ask in plain English. Get the chart.

Type the question you would ask your data analyst. Lumen writes the query, picks the right chart and explains what changed, in seconds.

  • Grounded in your own events only
  • Every answer links to its query
Built for speed

Set up before your coffee cools.

One snippet, sensible defaults and a privacy model your legal team will actually like.

Autocapture, zero tagging

Drop in one line. Every click, page view and form submit is captured from day one, so you can answer questions you have not thought of yet.

Dashboards that build themselves

Starter boards for SaaS, marketplaces and apps.

Privacy by default

Cookieless mode, PII scrubbing and EU or US data residency.

Alerts that only ping when it matters

Lumen learns your normal and flags real anomalies in your team chat or inbox.

Sync to your warehouse

Two way sync every 15 minutes. Your data stays yours, always exportable.

SQL when you want it

Every chart is a query you can open, edit and share.

0+

startups run their product reviews on Lumen

0B

events processed every month, without sampling

0min

median time from signup to first insight

0%

uptime across the last twelve months

Loved by product teams

Teams ship faster when they can see.

"We found a leak in our trial flow on the first afternoon. Fixing it lifted paid conversion by 31% in a month. Lumen paid for itself before the invoice arrived."
P
PriyaHead of Growth, B2B SaaS
"I used to spend Mondays exporting CSVs. Now I ask Lumen a question in standup and we have the answer before the meeting ends."
T
TomásFounder and CEO
"Setup took one pull request. Autocapture meant we had three months of history the day we decided we needed it."
K
KenjiStaff Engineer
"The retention grid is the first chart our whole team actually opens. Designers, engineers, sales, everyone."
H
HannahProduct Lead
"We replaced two tools and a spreadsheet nobody trusted. Pricing is clear and the support team replies in minutes."
A
AmaraVP Product, marketplace
"Alerts caught a broken checkout on Android at 2am. Without Lumen we would have found out from angry reviews."
L
LucasData Lead, consumer app
Pricing

Simple pricing that grows with you.

Start free. Upgrade when you outgrow it. Every plan includes unlimited seats.

Starter

For side projects and teams finding product market fit.

$0/ month
Free forever
Start free
  • 1M events per month
  • Funnels, retention and live events
  • 90 days of history
  • Community support
Most popular

Growth

For startups scaling past their first thousand customers.

$49/ month
Billed monthly
Start 14 day trial
  • 10M events per month
  • Ask Lumen AI and smart alerts
  • Unlimited history and dashboards
  • Warehouse sync and SQL
  • Chat support in minutes

Scale

For teams with serious volume, security and compliance needs.

$199/ month
Billed monthly
Talk to sales
  • 100M events per month
  • SSO, SCIM and audit logs
  • Data residency of your choice
  • Dedicated success manager
FAQ

Questions, answered.

Cannot find what you need? Our team replies within a few minutes on weekdays.

Most teams see their first events within four minutes. Paste one script tag or install the SDK for your framework, and autocapture starts recording clicks, page views and form submits immediately.

An event is any single action a user takes, such as a page view, a click or a custom event you send. Identifying users and updating their properties is always free.

No. Ask Lumen reads your event schema to write queries for you, and every answer links to the exact query it ran. Your data is never used to train models.

Yes. Upload historical events as CSV or JSON, or connect your warehouse and we will backfill up to two years of history at no extra cost.

Nothing breaks. We keep collecting and email you before any change. You can upgrade, set a hard cap or pay a small overage, whichever suits you.

Companies under two years old with less than $5M raised get the Growth plan free for their first year. Apply from your billing settings in under a minute.

Start today

Stop guessing. Start knowing.

Join 2,400+ startups that make product decisions with evidence. Free up to 1M events a month.

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